A leading U.S.-based cabinet refacing and home remodeling company needed a scalable customer support partner to support rapid nationwide expansion while reducing operating costs. Boomsourcing built a dual-site nearshore operation that reduced agent costs by 45%, scaled the program from 10 to 77 FTEs, and supported 400,000+ customer interactions every month. The result was a resilient, high-volume customer support operation that improved operational efficiency, accelerated growth, and strengthened business continuity.
Industries: Cabinet Refacing
Services: Appointment Setting, Customer Service, Lead Verification, Quality Assurance